30-Day Return Period

Eligible products may be returned within 30 days of the order date. Before returning an NBA jersey or other eligible product, please contact our customer service team at jerseyprocare@hotmail.com to request return instructions.

Return Conditions

To qualify for a standard return, the NBA jersey or other eligible product should be returned in its original condition.

• The product must be unworn and unused.
• The product must not have been washed or altered.
• The product must not have been damaged through use.
• Applicable original tags and labels should remain attached.
• Original packaging should be included where applicable.
• The return must be requested within the applicable 30-day period.

If a returned product does not meet the conditions above, a deduction of up to 10% may be applied to the refund depending on the condition of the returned item.

How to Return an NBA Jersey

The return process is designed to keep your order information and return request connected from the beginning of the process through refund processing.

Refunds

Once an eligible return has been received and inspected, the applicable refund will be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you need a different size or would like to exchange an eligible NBA jersey, please contact us before sending the original product back.

Exchange availability depends on product availability at the time the request is processed.

Unless the exchange is required because we sent an incorrect product or a confirmed product issue is attributable to us, return shipping costs may be the responsibility of the customer.

Personalized NBA Jerseys

If a product page offers name, number or other customization, personalized NBA jerseys are generally not eligible for standard returns because they are prepared according to the customer's selected customization.

Please carefully review the selected player name, number, size and other customization information before completing your order.

Incorrect, Damaged or Defective Products

If you receive an incorrect NBA jersey, a damaged product or a product with a manufacturing issue, please contact our customer service team as soon as possible after delivery.

To help us investigate the issue, please provide your order number, a clear description of the problem and photographs showing the relevant product details. Photographs of the packaging may also be useful when the issue involves shipping damage.

After reviewing the information, we may provide instructions for a replacement, exchange or refund where applicable.

Return Shipping Costs

For a standard change-of-mind return, return shipping costs are generally the responsibility of the customer.

When an incorrect product was sent or a confirmed product defect is attributable to us, we will review the situation and provide appropriate return instructions.

We recommend using a shipping service with tracking when returning an order. Please keep your tracking information until the return has been confirmed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated when the order has not progressed too far into processing or production. Once an order has been prepared, customized or shipped, cancellation may no longer be possible.

Questions About Your Return?

Our customer service team can help with questions about NBA jersey returns, refunds, exchanges, sizing-related returns and product issues.

Contact: jerseyprocare@hotmail.com