Order Processing

After an order is successfully placed and payment has been confirmed, the order will enter our processing workflow.

Shipping Destinations

Hoops Jersey Zone accepts orders for eligible delivery destinations supported by the checkout system.

Available destinations, shipping methods and delivery charges may vary depending on the destination entered during checkout.

If a particular destination is not available at checkout, please contact our customer service team before placing an order.

Shipping Times

Estimated delivery time depends on the destination, shipping method, order processing time and carrier operations.

• Processing time begins after payment confirmation.
• Shipping time begins after the order has been dispatched.
• Estimated delivery windows may vary between destinations.
• Carrier schedules may change during weekends and public holidays.
• Customs processing may affect international delivery times.

Delivery estimates are provided as guidance and should not be considered an absolute guarantee of a specific delivery date.

Shipping Costs

Shipping charges, where applicable, are calculated or displayed during the checkout process based on the destination, selected shipping option and order details.

Customers should review the final order summary before completing payment to confirm the applicable shipping cost.

Order Tracking

When tracking information is available for your shipment, it may be provided through your order information or shipping notification.

Tracking information may take some time to become active after a package has been handed to the carrier. This is normal during the initial stage of transportation.

If tracking information has not updated for an extended period, please contact our customer service team with your order number.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

• Check the recipient name before submitting your order.
• Check the street address and apartment or unit information.
• Check the city, state, province and postal code.
• Make sure the country or region is correct.
• Provide an accurate contact telephone number when required by the carrier.

If you notice an address error after placing an order, contact us as soon as possible. We will review whether the address can still be updated before shipment.

Delivery Delays

Although we work to support timely delivery, circumstances outside our reasonable control may cause delays.

• Carrier delays or transportation disruptions.
• Severe weather conditions.
• Public holidays and seasonal shipping volumes.
• Customs inspections or clearance procedures.
• Incorrect or incomplete delivery information.
• Local delivery restrictions or service interruptions.
• Unexpected logistics or transportation events.

When a shipment is delayed by circumstances outside our reasonable control, the estimated delivery date may change.

Customs, Duties and Taxes

Depending on the destination and applicable local regulations, international orders may be subject to customs procedures, import duties, taxes, brokerage fees or other charges imposed by local authorities.

Responsibility for such charges, where applicable, depends on the destination, local regulations and the terms presented during checkout.

Customers should check the import requirements that apply in their country or region before placing an international order.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area, mailbox, building reception and other locations where the carrier may have left the package.

You may also contact the carrier using the available tracking information.

If the package remains missing, contact Hoops Jersey Zone with your order number and tracking information so that we can review the shipment.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product where possible.

Contact our customer service team promptly and provide your order number, a description of the issue and clear photographs of the package and affected NBA jersey or other product.

Personalized NBA Jerseys

Personalized NBA jerseys may require additional preparation before shipment because they are produced according to the customization selected during checkout.

Customers should carefully check the selected name, number, size and other customization details before completing the order.

If you believe a personalized product was shipped with a customization error caused by us, please contact customer service as soon as possible after delivery.

Shipping Insurance

If an optional shipping protection or insurance service is offered during checkout, the applicable coverage and conditions will be presented before the order is completed.

Customers who purchase optional shipping protection should review the terms associated with that protection and retain relevant shipment information.

Questions About Shipping?

If you have questions about shipping an NBA jersey, tracking information, delivery destinations, an address update or a delayed package, please contact our customer service team.

Email: jerseyprocare@hotmail.com